Let us know how we went

Our Executive team at AOMS advocates for patient-centred care, where the needs, preferences, and values of our patients guide every decision we make. We are committed to creating a respectful, compassionate, and collaborative environment where patients feel heard and empowered.

We encourage patient and carer feedback to enable us to continually improve our care and services. Your valuable input will provide us with the opportunity, not only to maintain our high standards, but to improve these when required.

You will be provided with an invitation to complete a Patient Satisfaction Survey. We appreciate your assistance to complete this survey as it provides us with an opportunity to make improvements and acknowledge positive experiences.

Complaints Resolution

At AOMS, we are dedicated to providing a compassionate and efficient platform for addressing your healthcare concerns. Our mission is to ensure that every patient receives the highest standard of care, and we understand that sometimes things don’t go as planned. Whether you have experienced issues with medical treatment, communication, billing, or any other aspect of your healthcare experience, our team of experienced professionals is here to listen, investigate, and resolve your complaints with fairness and confidentiality. We are committed to improving healthcare services by taking your feedback seriously and working collaboratively with healthcare providers to implement meaningful changes. Your voice matters, and we are here to help you every step of the way.

Please email us at adelaide@advancedoms.com.au or at 08 8272 7399.

If we have not been able to address your concerns, you can contact The Privacy Commissioner.