At Advanced Oral and Maxillofacial Surgery the safety and well-being of our patients and staff are of utmost priority to us. Working together as we move to the next phase of living with COVID-19, it is important that we can continue to bring you the optimum level of healthcare that you require.
We continue to follow the Department of Health and Wellbeing’s guidelines;
- If you or anyone within your close contacts are sick or have a fever, we ask that you call to reschedule your appointment.
- If you have been in contact with a confirmed or suspected case of COVID-19, we ask that you call to reschedule your appointment.
- If you or any of your close contacts have returned from any overseas country in the last 14 days, please contact our surgery to discuss your appointment.
- Try to minimise your time in the waiting room, it would be very helpful if you have completed and returned both the Patient Health Questionnaire & the COVID-19 Screening forms prior to your attendance. We also request that you maintain appropriate social distancing.
What To Bring To Your First Appointment
At your first appointment, it is important that the specialist surgeon or dentist has all the information necessary to plan and discuss your treatment. The following information is important for your first visit:
Referral from your dentist/doctor
If you have been provided with a referral, please bring it to your appointment. Sometimes this has been provided to the specialist surgeon or dentist by the referring doctor or dentist. If you are unsure, please contact us, and we will let you know if it has been received.
X-rays
The specialist surgeon or dentist normally requires at least one X-ray called an OPG. This is an X-ray that shows your teeth and jaws. Sometimes, this will already have been provided to the specialist surgeon or dentist by the referring doctor or dentist. If we don’t have one, we can arrange for you to have one taken before your appointment.
List of medications
If you have an extensive medical history, it may be a good idea to obtain a health summary printout from your medical practitioner to bring to your appointment.
Medicare and private health insurance cards
The fee associated with your consultation are payable on the day in full and able to be submitted electronically via Medicare or your Private Health Fund (depending on the dentists or Doctor’s specialty) with the rebate returned to your nominated bank account.
A medical procedure can be a daunting experience. To help patients gain a better understanding of what to expect and how to manage your treatment, all patients are required to complete a health questionnaire prior to the consultation to ensure the best possible treatment and care based on your personal medical history is provided. Please download and complete the attached 3-page form and bring with you on your first appointment.
We'd Love Your Feedback
Your feedback is important to us as it provides us with an opportunity to continually improve the delivery of the services we offer. We’re constantly trying to improve our service and ensure you enjoy a positive experience. Once you’ve had your treatment, we’d appreciate it if you took the time to complete our patient survey. The information obtained from patient feedback is collated for analysis.