The NSQHS Standards, Partnering with Consumers Standard, aims to create health service organisations in which there are mutually beneficial outcomes by having:
- consumers as partners in planning, design, delivery, measurement and evaluation of systems and services
- patients as partners in their own care, to the extent that they choose.
Advanced Oral and Maxillofacial Surgery recognises the importance of involving patients in their own care and providing clear communication to patients.
Seeking regular feedback from consumers, Advanced Oral & Maxillofacial Surgery is able to identify areas for improvement and implement quality improvement strategies to achieve better healthcare outcomes for patients.
Advanced Oral and Maxillofacial Surgery realises that there may be times when you are not satisfied with the service or care you receive. If so, you are entitled to express an opinion or make a complaint without concern. In the first instance, you should discuss the issue with your specialist surgeon or dentist and attempt to resolved the situation. Where the matter cannot be resolved, you may convey your concerns in writing to the Practice Manager who will investigate your complaint or concern to resolve the matter as quickly as possible.
We realise that there may be times when you are not satisfied with the service or the care you receive. If so, you are entitled to express an opinion or make a complaint without concern. In the first instance, you should discuss the issue with your doctor and attempt to resolve the situation. Where the problem cannot be resolved, you may convey your concerns in writing to the Practice Manager who will investigate your complaint or concern to resolve the matter as quickly as possible.
